Summary
Whale Cloud has enabled POST Luxembourg to improve overall business agility by operating in a single platform, provide 360 degree unified customer view, and shorten the time it takes for the launch of new offerings.
Application
Founded in 1842, POST Luxembourg is the largest provider of postal and telecom services in Luxembourg and offers its services to private and business customers. Other activities include philatelic and financial services.
Whale Cloud provided its Digital Business Enablement Platfrom (D-BEP) solution that is easy to integrate with several external systems, and supports convergent multi-services system (prepaid and post-paid) & multi-markets system (Fixed, Mobile, Broadband Internet, IPTV quadruple play), which allows POST Luxembourg to realize 360 degree view of customers, achieve faster time to market, and provide consistent customer experience. Powered by Alibaba Apsara cloud, POST Luxembourg can accelerate its digital transformation journey with cloud capabilities.
Evaluation
"I am admiring the commitment over the long term that collaborators have shown and even more their ability to overcome difficult times. We have truly bonded through all these hardships and we can face the future with confidence. Thanks to the expertise of our teams and that of Whale Cloud, we have an IT platform serving as a pillar for our digital strategy. The richness of ZSmart puts us in the position to design innovative products that were out of reach on older platforms. Exploiting the potential of the new tools will be a good motivator for our teams."
Pierre ZIMMER, CTO, POST
“Whale Cloud has been engaging in our own transformation and adapting our vision and portfolio to help our customers take the lead in the digital transformation journey. We feel excited to provide guidance for POST Luxembourg on the path to a Digital Service Provider. Having built a nimble and secure IT infrastructure is just a beginning, we look forward to expanding our partnership with POST Luxembourg and creating innovative digital services to gain new competitive advantages,”
Jacky Chen Jiang, Senior Vice President,
Europe and America Region, Whale Cloud.
Case Introduction
As the country's leading market provider of the telecommunications,?POST Luxembourg?is accelerating its journey of transforming into a Digital Se`rvice Provider. POST Luxembourg started its IT modernization as a significant milestone of the company’s comprehensive technical and cultural transformation to realize operational efficiency, reduce cost and provide the best customer experience. Whale Cloud has enabled POST Luxembourg to improve overall business agility by operating in a single platform, provide 360 degree unified customer view, and shorten the time it takes for the launch of new offerings.
Background
Founded in 1842, POST Luxembourg is the largest provider of postal and telecom services in Luxembourg and offers its services to private and business customers. Other activities include philatelic and financial services.
Growing for more than 175 years comes with increasing business types and ever-changing customer needs that the digital era has triggered. POST Luxembourg set out with a vision to modernize the IT landscape, revamping the way to a digital service provider.
POST Luxembourg selected Whale Cloud as its partner and Whale Cloud stands out as it is a global leader in digital transformation with industry proven solutions and delivery skills. In 2015 Whale Cloud completed the proof of concept. One year later, the Mo?bius project has been officially initiated.
Solutions
Whale Cloud provided its Digital Business Enablement Platfrom (D-BEP) solution that is easy to integrate with several external systems, and supports convergent multi-services system (prepaid and post-paid) & multi-markets system (Fixed, Mobile, Broadband Internet, IPTV quadruple play), which allows POST Luxembourg to realize 360 degree view of customers, achieve faster time to market, and provide consistent customer experience. Powered by Alibaba Apsara cloud, POST Luxembourg can accelerate its digital transformation journey with cloud capabilities.
Benefits
Whale Cloud and POST Luxembourg reaped the success in just two years: POST Luxembourg increased the customer service efficiency by 30%; the handling time was decreased by 60%; and the time to market was reduced to 25%.
New opportunities are within the line of sight. POST Luxembourg is able to position itself as a platform provider, offering PaaS services to different business entities across industries.
2015 --- The Proof of Concept completed
2016 --- M?BIUS project has been officially launched
2017 --- BSS consolidation
2018 --- Migration of Mobile business
2019 --- APSARA platform hardware installation completed
2020 --- Migration of Fix/ICT business & OSS system modernization
The success of M?BIUS project demonstrates the confidence POST Luxembourg has in Whale Cloud and reinforces Whale Cloud’s capabilities in digital transformation and delivery management.?
